Revelation Software EMEA - Support Submission Form

This Support Submission Form is designed to help our support team to quickly handle your support issue by providing background information about your system and the issue. The form is received by all of our support team and senior developers wherever they are in the world. Using this submission method not only results in faster responses, but it also ensures that your issue will be logged on our support tracking system.

Please complete the form with 'as much detail as possible'. Once we receive the form, one of our support team will contact you as soon as possible to progress the issue with you. However, if you are not covered by support with us, one of our other staff members will contact you to discuss how to progress your issue.

Support Incident Submission Form

* Denotes a required field. However, the more information that you can supply on this form, the better.

Contact Details.

Company Name:		*
Company Location:		*
Your Name:		*
Your Telephone Number:		*
Your Email Address:		*
Retype Your Email Address:		*

Which Operating System are you using?

Server: Please select from the drop down on the right. Press and hold the Ctrl button to make multiple selections.
Which service packs are you running:
Workstations: Please select from the drop down on the right. Press and hold the Ctrl button to make multiple selections.

Which Revelation Product/s are you using?

Advanced Revelation: Please select from the drop down on the right. Press and hold the Ctrl button to make multiple selections.
ARev Serial numbers:
OpenInsight: Please select from the drop down on the right. Press and hold the Ctrl button to make multiple selections.
OpenInsight Serial Numbers:
Other Revelation Product:
Other Revelation Product Serial numbers:

Which Revelation Network Product/s area you using?

Network Product:
Please select from the drop down on the right. Press and hold the Ctrl button to make multiple selections.

IMPORTANT - Support Issue Description.Please add a one line descripition in the box below for this case's subject line. This will be used within our automated support tracking system and it will appear in all email subject lines. For example: 'FS1030 Unable to open REVLOCKS error'.

*

On submission of this support form, the issue will be created in our support tracking system and a unique case ID will be emailed to you automatically. The text entered in the editline above, shall form part of the email subject line along with the case number for easy identification.

Please remember to use this generated subject line for all email correspondence so that a complete audit trail can be maintained for the case.

Details of your question or problem.

Note carefully any error messages being displayed.